FAQ

I have a question about Shipping & Delivery.

Please see our dedicated Shipping & Delivery page for more information.

I'd like to know more about your refund/return policy.

Please see our dedicated Returns Policy page for more information.

How do I choose the right size for my shirt / sweater / hoodie?

There is a size chart in every product page to determine the best size for you. The image below should help you take accurate measurements for the best fit. Please double check your measurements, as all items are made to order and we cannot offer exchanges.

Why does my shirt have a vinegar smell / discolouration?

Our supplier uses a special solution in the printing process, so don't worry if you notice a slight new shirt smell or some discolouration.

Neither the residue nor the smell is permanent and both should go away after one wash.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric and without it, the ink would flake off the garment.

How do I care for my new garment?

Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.

DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.

Where's my order / why's it taking so long to get here?

The pandemic is affecting delivery times worldwide and delays are expected. Please refer to the Shipping & Delivery page for more information.