faq: shipping & delivery

do you ship worldwide?

• yes (except cuba, crimea, iran, north korea, and syria).
• regional restrictions due to the pandemic may also affect and change where we can deliver.

how long does it take to fulfill and deliver my order?

fulfilment
standard: 1-8 business days
current average: 3-8 business days

delivery (standard)
na / eu: 2-4 weeks
mexico / se asia: 6-8 weeks
middle east: 6-12 weeks

Please note that these are estimates only and delays are likely during the peak shopping season. Claims for packages lost in transit must be submitted within 4 weeks after the estimated delivery date.

i recently placed an order but haven't received any shipping information.

• all our stuff is made to order so we need a little extra time to prepare it for you.
• once your order has been fulfilled and is ready to ship, you'll receive an email with your tracking info.

where are orders fulfilled from?

• our distributor's main facilities are in the US and Europe (Latvia)
• some items (like notebooks and enamel pins) are only stocked in the US
• generally, your item will be fulfilled in the facility closest to you—unless they're out of stock, in which case it'll be fulfilled at one of the other locations.

tracking shows my package has been in the "item sent abroad" status for a long time now. is this normal?

• "item sent abroad" can mean one of three things:

  • your package is waiting for transportation to the destination country.
  • your package is on its way to the destination country.
  • your package has arrived in the destination country but is waiting to be processed and scanned by the local post office.

• this process can take anywhere from a few days to a few weeks. if it's been stuck in this status for more than 20 days, please notify us.

my package is missing -OR- my package was delivered but there's nothing in my mailbox.

• we highly recommend getting in touch with the carrier delivering your parcel first. they typically have more information than we do.
• if they are unable to retrieve your package, please let us know right away.

my package was returned! what do I do?

• please e-mail us right away. we can reship the package to you once we receive it and will cover the cost for the first reshipment. :)
• however packages returned to us more than once will incur additional shipping costs. if this happens, please verify the shipping address or suggest another address so we can avoid further costs and minimize our global footprint. 

Dinosaur with a mask and parcels on its back saying, "I'm doing my best."