Shipping policy

Do you ship worldwide?

  • yes (except cuba, crimea, iran, north korea, and syria).
  • regional restrictions due to the pandemic may also affect where we can deliver.

I recently placed an order but haven't received any shipping information?

  • all our stuff is made to order so we'll need some time to prepare it for you.
  • once your order has been fulfilled and is ready to ship, you'll receive an email with your tracking info.

How long does fulfillment take?

Fulfillment means the time it takes to create your product. This does not include shipping time. 

  • approx 1-8 business days (varies by product).
  • current average is 2-5 business days
  • if it's past the estimated fulfilment time and you still haven't received your tracking information, please email us so we can follow up.

How long does shipping take?

Shipping time means the time it takes to ship your product, this does not include fulfillment time (see above question). 

  • within North America / Europe: 3-6 business days
  • outside North America / Europe: 3-4 weeks (average)
  • please keep an eye on your delivery. claims for packages lost in transit must be submitted within 4 weeks after the estimated delivery date.

Where are orders fulfilled from?

  • our distributor's main print facilities are in the US and Europe (Latvia).
  • we also have back up facilities in Mexico, Canada, Japan and Australia.
  • for efficiency and to reduce our carbon footprint, your item will be fulfilled in the facility closest to you.
  • if the local print centre doesn't have stock of an item, it'll be fulfilled at one of the other locations.

Tracking shows my package has been in the "item sent abroad" status for a long time now. is this normal?

  • "item sent abroad" can mean one of three things:
    - your package is waiting for transportation to the destination country
    - your package is on its way to the destination country
    - your package has arrived in the destination country but is waiting to be processed and scanned by the local post office.
  • this process can take anywhere from a few days to a few weeks, depending on where it's going and transportation availability.
  • if it's been stuck in this status for more than 20 days, please contact us.

My package is missing -OR- my package was delivered but there's nothing in my mailbox.

  • we highly recommend getting in touch with the carrier delivering your parcel first. they typically have more information than we do.
  • if they are unable to retrieve your package, please let us know right away.

My package was returned! What do I do?

Please e-mail us right away and we will help you with reshipping the package. You may have to pay for the shipping cost again.