Shipping policy

Do you ship worldwide?

  • yes, except cuba, crimea, iran, north korea and syria.
  • some regions may have additional carrier restrictions that affect delivery.

I recently placed an order but haven't received any shipping information?

  • everything is made to order, so it takes a little time to prepare.
  • once your order is ready to ship, you'll get an email with your tracking info.

How long does fulfillment take?
Fulfillment is the time it takes to make your product. It doesn't include shipping time.

  • approx. 1–8 business days, depending on the product.
  • current average is 2–5 business days.
  • if the estimated fulfillment time has passed and you still don't have tracking info, please email us and we'll follow up.

How long does shipping take?
Shipping time is how long the package takes to reach you after it's made. It doesn't include fulfillment time (see above).

  • within north america and europe: 3–6 business days.
  • elsewhere: around 3–4 weeks on average.
  • please keep an eye on your delivery. claims for packages lost in transit must be submitted within 4 weeks of the estimated delivery date.

Where are orders fulfilled from?

  • our main print facilities are in the US and Europe (Latvia).
  • there are also backup facilities in Mexico, Canada, Japan and Australia.
  • to save time and reduce our carbon footprint, your order is made at the facility closest to you.
  • if that facility doesn't have an item in stock, it's made at another location.
  • if your order has several items, they may ship separately from different facilities.

Do I have to pay taxes or duties on my order?

  • it depends on where you live and where your order ships from.
  • we try to fulfill orders in the same region as you (US orders from the US, EU orders from Latvia). in that case there's nothing extra to pay.
  • if an item isn't in stock locally, it may ship from another country. your local customs or carrier may then charge import VAT, customs duties and/or a handling fee before delivery.
  • these fees are set by your country, not by us, and we're not able to cover them.
  • want to avoid surprises? email us before ordering and we'll check whether the product in your size and color is in stock in your region.
  • if import fees aren't paid, the package is usually returned to us (see "my package was returned" below).

Tracking says my package has been "item sent abroad" for a long time. Is this normal?

  • "item sent abroad" can mean your package is:
    • waiting for transport to the destination country,
    • on its way there, or
    • already there, waiting to be processed by the local post office.
  • this can take anywhere from a few days to a few weeks, depending on the destination and transport availability.
  • if it's been in this status for more than 20 days, please contact us.

My package is missing, or it says delivered but there's nothing in my mailbox.

  • please contact the carrier delivering your parcel first. they usually have more information than we do.
  • if they can't locate it, let us know right away.

My package was returned! What do I do?

  • email us right away and we'll help you get it reshipped.
  • packages are usually returned because of an incorrect or incomplete address, unpaid import fees, or not being picked up in time.
  • you may need to pay for shipping again.